Of course, your goal is to respond and solve all customer issues quickly and go above and beyond customers’ expectations.īut then you are trying to cope with an overloaded customer support inbox, which might become a real challenge. Well, according to Fonolo 82% of customers say the number one factor to great customer service is having their issues resolved quickly. These are the kind of numbers you want to avoid. Research by The Rockefeller Corporation found that 82% of customers will leave you and shop elsewhere if they are unhappy with the service you provide or if they feel that you do not care about them.Īnd when customers are unhappy, they will share their experience.Īccording to White House Office of Consumer Affairs, an unhappy customer will tell between 9-15 people about their experience While 13% of unhappy customers will tell more than 20 people.Īnd research by Nielsen-McKinsey found that a negative post on social media has the same impact on a customers' decision as five positive social media posts! Today, more than ever, it’s essential to provide great customer service. When you login and the first thing you see is a backlog of customer emails, it can be overwhelming, right? How do you stay on top of your customer service queues?
Make sure the request ends up in the right hands. #Customer queue management how to
How to help your customers help themselves. Have all information at your fingertips. While accelerating the deployment of new energy such as solar energy and wind energy, it achieves efficient coordination of various types of energy resources including wind, solar, water, thermal and storage, to promote the strategic goal of "emission peak, carbon neutrality". 5G TSN can be widely used in power service scenarios such as grid differential protection, power distribution automation, phasor measurement unit (PMU) and accurate grid load scheduling. And the industry's first TSN hardware acceleration card provides real-time traffic identification and forwarding, traffic shaping, and high-precision clock synchronization, which ensures that, the time latency, jitter, and time synchronization can meet the synchronization requirements of the sampling data on the differential protection device.ĥG TSN deterministic network, replacing optical fiber cables, allows flexible access to the last mile and significantly reduces the cost of communication network constructions. In addition, the technologies such as wireless dual-link, end-to-end frame replication and elimination (FRER), as well as network dual-tunnel are utilized to meet the demanding requirements for reliability of the power grid. Moreover, the network, adopting wireless congestion control and scheduling algorithms, intelligent scheduling data forwarding, and queue management in the core network, is able to greatly reduce 5G end-to-end latency. Combined with the slicing technology and the technology of separating forwarding from control, the determinacy of the power grid is guaranteed fundamentally and the security and stability of the power grid is assured. The end-to-end 5G TSN deterministic network can effectively solve the network latency and jitter problems caused by traffic conflicts. However, the traditional 5G networks adopt the Best Effort scheduling mechanism, so the latency and bandwidth cannot be controlled to meet the requirements. To incorporate renewable energy into power grids more efficiently, networks with deterministic latency must be used for real-time monitoring and scheduling, to ensure secure and stable power grid operation. However, wind energy and solar energy supply is not stable due to the factors like weather and locations, which brings challenges to the integration of renewable energy into the power grids. In the power field, greenhouse gas emissions from thermal power generation are huge, and efficient use of clean and renewable energy sources such as wind energy and solar energy is an effective means to achieve "emission peak, carbon neutrality". The "climate action" launched by the United Nations aims to promote economic prosperity while protecting the planet. Supporting grid services such as grid differential protection, the network accelerates the deployment of renewable energy sources such as solar energy and wind energy while empowering green grids. 29 September 2021, Shenzhen, China - ZTE Corporation (0763.HK / 000063.SZ), a major international provider of telecommunications, enterprise and consumer technology solutions for the mobile internet, China Mobile and NR Electric today have jointly released the industry's first end-to-end 5G TSN deterministic network at the PT/EXPO China 2021.
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